Privacy Policy

1. Introduction

Lineups ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video processing service.

2. Information We Collect

Personal Information

We collect information you provide directly:

• Email address (when you choose email delivery)
• Phone number (when you choose SMS delivery)
• Payment information (for subscription services)

Content

We collect and process videos you upload to our service for the purpose of creating property marketing reels.

Usage Information

We automatically collect certain information when you use our Service, including device type, browser type, IP address, and usage patterns.

3. How We Use Your Information

We use collected information to:

• Process and transform your uploaded videos
• Deliver your completed videos via email or SMS
• Process payments and manage subscriptions
• Communicate with you about the Service
• Improve and optimize our Service
• Detect and prevent fraud or abuse

4. Data Storage and Security

We implement appropriate security measures to protect your information:

• Encrypted data transmission (HTTPS)
• Secure cloud storage with access controls
• Regular security assessments
• Limited employee access to personal data

Original uploaded videos are deleted after transformation to minimize data storage. Processed videos are retained for 30 days unless you have an active subscription.

5. Third-Party Services

We use trusted third-party services to operate our Service:

• Uploadcare: Video storage and processing
• Google Cloud: AI video analysis
• SendGrid: Email delivery
• Twilio: SMS delivery
• Vercel: Hosting and infrastructure

Each third-party service operates under its own privacy policy.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

To exercise these rights, contact us at privacy@unitreels.com.

7. Cookies and Tracking

We use essential cookies to operate the Service. We may use analytics cookies to understand usage patterns. You can control cookie preferences in your browser settings.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@unitreels.com